Lids
About Lids
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Won’t make hats in respect of the dead, says it’s “political”! Won’t be getting much business anymore!
I rarely leave reviews, but my experience at the Lids store in Tanger Outlets was unacceptable and needs to be addressed. Upon entering the store, we were immediately met with an unwelcoming attitude from the store manager on duty. Rather than greeting us or offering assistance, the store manager gave us an extremely unprofessional and unpleasant look, as if our presence was an inconvenience. I hope Lids takes this seriously and provides additional training on professionalism and customer service. There are plenty of other places to shop—being treated with respect shouldn’t be too much to ask.
I called ahead to Lids looking for a specific Cubs hat. The salesperson I spoke with was super personable and professional—he immediately started telling me about the styles they had, and I let him know I was on my way. When I arrived, I was greeted right away by the same person I’d spoken to on the phone. He actually recognized my voice before I could even say I was looking for a Cubs hat! He showed me several fitted options until I found exactly what I wanted. It was a great experience from start to finish.
Great customer service! Caleb and Shamika went above and beyond in helping me fix a problem. I had an issue with my card being charged twice and Shamika went out of her way to help me and get me refunded in a timely manner.
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